Privacy Policy smcrown
smcrown takes the protection of every user's personal information seriously. This Privacy Policy explains how we collect, use, store and protect your data when you use our platform — in line with the international licensing requirements we comply with.
Six Pillars of Data Protection
User privacy is a priority at smcrown. Below are the core principles that guide our data management.
Encryption Security
All data transmissions are protected with industry-grade SSL/TLS encryption. Sensitive information such as passwords and payment details is never stored in plain text.
User Control
You have the right to access, amend or request deletion of your personal information at any time through our customer support channels, which operate 24/7.
No Data Sales
smcrown does not sell, rent or trade users' personal information to any third party for marketing purposes without your explicit consent.
Minimum Collection
We only collect information that is genuinely needed for platform operations, account verification and compliance with international licensing requirements.
Licensing Compliance
Our data management complies with the international licensing requirements governing smcrown's operations, including anti-money laundering (AML) and know your customer (KYC) obligations.
Communication Control
You can manage your promotional communication preferences at any time. We respect unsubscribe requests and do not send marketing communications without opt-in.
Information We Collect
To enable smcrown to provide a complete and secure online casino service, we need to collect certain categories of information from users. This collection is done transparently and solely for the purpose of platform operations and legal compliance.
Account Registration Information
When you register a smcrown account, we collect information you provide voluntarily, including:
- Full name as it appears on your identity document
- An active and reachable email address
- Mobile number for two-factor verification
- Date of birth to confirm you meet the age requirement of 21 years
- An encrypted password — we do not store passwords in their original form
Identity Verification Information
As part of our international licensing obligations and KYC requirements, smcrown may request additional documents such as:
- A copy of a valid MyKad or passport
- A document verifying your residential address
- Proof of ownership of the registered payment method
Transaction and Payment Information
Every financial activity on the smcrown platform is recorded, including deposit records via Touch 'n Go eWallet, DuitNow, FPX online banking, Boost and cryptocurrency such as USDT, BTC and ETH, withdrawal records, betting and game history, and transaction values and timestamps. Full credit or debit card details are not stored directly on smcrown servers.
Usage and Technical Data
When you browse or use the smcrown platform, our systems automatically record certain technical information such as your device's IP address, web browser type and version, device operating system, pages visited and duration of use, and error logs for technical troubleshooting purposes.
How We Use Your Data
Information collected by smcrown is used only for the purposes stated in this policy. We do not use user data for any purpose beyond the scope stated here without obtaining consent first.
Platform Service Operations
Your data is used to manage user accounts, process deposits and withdrawals, verify identity and age eligibility, and provide effective customer support. Without this information, we cannot operate the platform safely and responsibly.
Security and Fraud Prevention
smcrown uses user data to detect suspicious activity, prevent money laundering, monitor unusual usage patterns and protect the integrity of the platform from misuse. This is an obligation under the international licensing we comply with.
Service Improvement
De-identified usage data helps us understand how users interact with the platform, which games are most popular and where there is room for technical improvement. This analysis is done on an aggregate basis and does not focus on any specific individual.
Communications and Promotions
With your consent, smcrown may send information about bonus offers, limited-time promotions and service updates via email or platform notifications. You can manage these communication preferences at any time through your account settings or by contacting our customer support team.
Data Sharing With Third Parties
smcrown does not share users' personal information with third parties except in the situations clearly stated below. All data sharing is governed by strict confidentiality agreements.
Payment Service Providers
To process your financial transactions, smcrown shares the necessary information with approved payment service providers such as e-wallet processors, FPX gateways and cryptocurrency platforms. This sharing is limited to information that is genuinely needed to complete the transaction only.
Licensed Game Providers
Game studios that supply content to smcrown — such as PG Soft, Pragmatic Play, JILI and Spribe — may receive game session data that does not directly identify individuals, for the purposes of game integrity and RNG (random number generator) verification.
Legal and Licensing Requirements
smcrown may disclose user information to licensing authorities or law enforcement agencies when required by law, court order or binding international licensing compliance requirements. In such situations, we will inform the affected users to the extent permitted by law.
User Rights Regarding Personal Data
As a smcrown user, you have the following rights regarding your personal information. Contact our support team to exercise any of these rights.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If any of your information is inaccurate or outdated, you may request an immediate correction.
Right of Erasure
You may request deletion of your account and personal data, subject to licensing record retention obligations.
Right to Restrict Processing
You may request that we limit how your data is processed in certain specified situations.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without needing to give a reason.
Cookies, Security and Data Storage
Cookie Usage
smcrown uses cookies and similar tracking technologies to maintain your login session, remember language preferences and display settings, understand platform usage patterns in aggregate, and improve platform performance and reliability. You can manage cookie settings through your web browser, although blocking certain cookies may affect some platform functions.
Technical Security Measures
smcrown implements a range of technical and organisational security measures to protect user data, including SSL/TLS encryption for all data communications, password encryption using cryptographic hashing, two-factor authentication for account access, continuous threat and intrusion monitoring systems, and regular security audits by independent parties.
Data Retention Period
smcrown retains users' personal information for as long as the account is active and for the period required after account closure to comply with applicable licensing, legal, and tax obligations. Financial transaction records are retained for the period required by our international licensing requirements. Data that is no longer needed will be securely deleted or anonymised.
Cross-Border Data Transfers
As smcrown operates under an international licence, user data may be processed or stored on servers located outside Malaysia. In all cases, such data transfers are protected by appropriate data processing agreements and safeguards equivalent to international standards.
Policy Amendments and Contact Us
Amendments to This Policy
smcrown reserves the right to amend this Privacy Policy from time to time to reflect changes in our operational practices, licensing requirements, or applicable laws. Any material amendments will be communicated to users via in-platform notifications or email at least 14 days before taking effect. Continued use of the smcrown platform after such amendments take effect will be considered acceptance of the amended terms.
Contact smcrown's Privacy Officer
For any questions, concerns, or requests relating to this Privacy Policy or the management of your personal data, you may contact the smcrown team through:
- Live Chat 24/7 — available directly within the smcrown platform in Malay and English
- Email:
Our support team is ready to assist you with all matters relating to privacy and account security.
Questions About the Privacy Policy
Start a Safe and Secure Gaming Experience
smcrown provides a safe, fair, and transparent gaming environment. Register an account today and enjoy a 100% welcome bonus of up to RM1,000, with the personal data protection you deserve.
21+ This platform is for users aged 21 and above only. Bet responsibly.
24/7 support in Malay and English is available via live chat and email.