smcrown Terms & Conditions

1. Acceptance of Terms and Agreement

By registering an account at smcrown, accessing our platform, or using any of the services provided, you legally and bindingly agree to comply with these Terms and Conditions in full, along with all policies, procedures and guidelines published from time to time. These terms form a legally valid agreement between you as the user and smcrown as the platform operator.

If you do not agree with any part of these terms, you are asked not to use our platform. smcrown reserves the right to amend, add to or remove any provision in these terms without prior notice. It is your responsibility to review these terms periodically to ensure you are always aware of the current conditions in force.

2. Account Registration Eligibility

To register and use smcrown services, you must meet all of the following requirements at all times:

• Be at least 21 years old on the date of registration.
• Register personally in your own name and not on behalf of any other individual.
• Provide true, accurate and complete personal information during registration, including your full name as per your identification card, an active mobile phone number and a valid email address.
• Not have more than one active account under the same name or the same device.
• Not currently be serving a self-exclusion period or any other restriction enforced by smcrown.
• Comply with all applicable laws and regulations in your area of residence.

3. Player Account Management

Each player is fully responsible for all activity that takes place within their account. Passwords must be kept strictly confidential and must not be shared with any other party. If you suspect your account has been compromised or accessed by an unauthorised party, please contact the smcrown customer support team immediately via the 24/7 live chat available within the platform.

smcrown reserves the right to suspend or close a player's account for identity verification purposes, investigation of suspicious activity, or for other reasons set out in these terms. During the suspension period, the player may be unable to access the platform or make withdrawals until the investigation is completed.

• Accounts found to be using false information will be closed immediately.
• Balances in accounts closed due to fraud will be fully forfeited.
• Players may request voluntary account closure through the account settings section or by contacting customer support.
• Funds not yet withdrawn from active accounts that are voluntarily closed will be processed according to the standard withdrawal procedure.

4. Deposits, Withdrawals and Payments

smcrown supports a range of payment methods suitable for Malaysian players, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrencies namely USDT, BTC and ETH.

• The minimum deposit for all payment methods is RM50.
• The minimum withdrawal for all methods is RM100.
• Withdrawal processing time is between 30 minutes and 3 hours depending on the method used.
• All deposits and withdrawals must be made using an account or wallet registered in the same player's name. Third-party deposits are not permitted.
• smcrown reserves the right to request additional verification before approving any withdrawal transaction, particularly for amounts exceeding certain limits.
• Transactions found to be linked to money laundering or fraudulent activity will be reported to the relevant authorities.

5. Bonuses, Promotions and VIP Programme

smcrown offers various incentives to players, subject to terms stated specifically for each promotion. Players are responsible for fully understanding the wagering requirements before claiming any bonus.

Welcome Bonus: New players are eligible for a 100% deposit match up to RM1,000. This bonus is subject to a wagering requirement of 10 times the bonus amount before winnings can be withdrawn.

Preset calculation examples: A deposit of RM100 gives a bonus of RM100, bringing the balance to RM200, with a wagering requirement of RM100 × 10 = RM1,000. A deposit of RM2,200 gives a bonus of RM1,000 (maximum cap), bringing the balance to RM3,200, with a wagering requirement of RM1,000 × 10 = RM10,000.

• A bonus may not be claimed more than once by the same player, the same device, or the same IP address.
• smcrown reserves the right to cancel any bonus and associated winnings if the wagering terms are not met.
• The smcrown VIP programme has three tiers: Bronze with weekly cashback of up to 0.3%, Silver with weekly cashback of up to 0.5%, and Gold with weekly cashback of up to 0.8%. Player progression to a higher tier is based on ongoing gaming activity.
• smcrown reserves the right to amend, end or suspend any promotion at any time.

6. Fair Play and Platform Integrity

All games available on the smcrown platform, including online slots, live casino, sportsbook and card games, are operated by licensed studios and have been independently tested by recognised regulatory bodies to ensure fair play. The use of certified Random Number Generators (RNG) ensures that every game outcome is independent and cannot be manipulated.

• Players are prohibited from using any third-party software, automated bots, or other tools designed to gain an unfair advantage.
• Any attempt at collusion between players is strictly prohibited.
• smcrown reserves the right to void bets or winnings obtained through means that violate the integrity of the platform.
• If a technical error or system disruption occurs during a game, smcrown reserves the right to void the round in question and return the wagered amount to the player.

7. smcrown Liability Limit

To the extent permitted by applicable law, smcrown, its directors, employees, partners and service providers shall not be liable for any direct, indirect, incidental or consequential losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from game outcomes or bets.
• Service interruptions due to maintenance, technical disruptions or circumstances beyond our control.
• Losses resulting from unauthorised access to your account due to your own negligence.
• Third-party content or links that may be accessible through our platform.

The smcrown platform is provided "as is" without any implied or express warranties regarding errors or the completeness of the service.

8. Account Termination and Closure

smcrown reserves the right to terminate a player's account and restrict access to the platform at any time, with or without prior notice, in the event of a breach of these terms, fraudulent activity, or at our sole discretion.

Players may also request voluntary account closure by contacting customer support via the 24/7 live chat available in the platform or by email at [email protected]. Once an account is voluntarily closed, any valid balance will be processed according to the standard withdrawal procedure within 30 minutes to 3 hours.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which smcrown is licensed to operate. Any dispute arising from or relating to these terms shall first be resolved through good-faith negotiation directly between both parties.

If a resolution cannot be reached, the dispute will be referred to arbitration or a court of competent jurisdiction in accordance with applicable law. Players agree to submit to the exclusive jurisdiction of the tribunal specified in this arbitration agreement.

• No legal action may be initiated more than 12 months after the cause of action arises.
• Any notices or communications relating to a dispute must be sent in writing to smcrown's official email address.

10. Changes to These Terms

smcrown reserves the right to amend, add to, or remove any part of these terms at any time without prior notice. Changes take effect immediately upon publication on this website. The date these terms were last updated will appear at the top of this document.

Continued use of the smcrown platform after any changes are published will be considered acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact our customer support to request account closure.

For any enquiries regarding these terms, please contact us via the 24/7 live chat available in the platform or by email at [email protected].